FAQs

How Do I Get Started

Registration is easy. Click on Register and enter your email address. You will be taken to another page where you will need to enter your details. Please note that anything marked with an asterisk (*) is required. You will then be sent a confirmation email.

How Do I Buy Something

1. FIND THE ITEMS YOU WISH TO BUY

Keyword search boxes are located on every page. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find an item that interests you, click the title or name of the item to see its details, including availability.

2. ADD TO CART

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Cart Button in the header.

3. CHECK OUT

• To enter checkout, click on the Cart button followed by Checkout.

• You will be prompted to enter a delivery address. If you set this up during your registration this will be auto-filled. If you wish to have it delivered somewhere new, you can Add a New Address.

• Cosmetiques de France uses RTT to send all packages and the rate is set within South Africa. Please note that you have to accept the Terms and Conditions before we can continue with the order.

• To make payment you will need to enter your card details on the payment page. We do not retain any credit card details. You details will be passed securely onto PayGate, our payment provider. For more information regarding PayGate please visit https://www.paygate.co.za/.

• Once your payment has been approved by with Secure3D you will be redirected back to Cosmetiques de France with confirmation that your order is confirmed.

Payment FAQs

• Payment may be made via Visa or MasterCard credit cards, by bank transfer into the Provider’s bank account or via the payment gateway, the details of which will be provided after checkout.  Please note that if you pay via Bank Deposit we will not release your products until your payment has cleared in the Provider’s account.  This can take up to 2 working days to occur.

• All transactions are processed in South African Rand’s (ZAR)

Can I Return and Item?

• If you find a product to be damaged, we will collect and replace it at our expense.

• Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

• Our return policy requires that the User first requests authorisation from the administrator available at returns@cosmetiquesdefrance.co.za.

How Does Shipping Work

Cosmetiques de France uses Rush to send all the parcels. There is a flat rate R50 for all orders under R300 and free delivery for all orders over R300. You can expect delivery within 3-5 working days.  If you live in an outlying area, please expect an extra 3-5 working days for delivery.

If you are shopping from outside South Africa, please contact us for a quote to ship to your country on shop@cosmetiquesdefrance.co.za.

Contact Our Support Desk

If the answer you are looking for isn’t above, please don’t hesitate to contact our support team using the form below.  We will get back to you as soon as we can!

Comments are closed.

Cosmetiques de France Shop